Problem claiming reward card

[Mattirving82]

I am having the exact same issue  and getting no where when trying to resolve this.

Please can and admin reach out to me to try and resolve this.

Thanks and regards

Matt

[DavidM]

Hi @Mattirving82 and welcome to our community.

I've moved your post so we can look into this for you. Sorry you're having problems claiming your reward. Have all your orders closed and the services been connected?

Cheers

David

[Mattirving82]

Hi @DavidM , my new service is now connected, however my  BT ID has an old account on there still, when i go to select the new account it will not let me progress. - Matt

[DavidM]

Thanks for confirming that @Mattirving82 .

I can help you with this. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[NeilO · Accepted solution]

Hi @Mattirving82 I was happy to help you claim your reward card and remove the old accounts from MyBT.

Thanks

Neil

[Mattirving82]

hi @NeilO  thank you so much for your help with this

Regards

Matt