cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
404 Views
Message 1 of 6

Re: Problem claiming reward card

Go to solution

I am having the exact same issue  and getting no where when trying to resolve this.

 

Please can and admin reach out to me to try and resolve this.

 

Thanks and regards

Matt

0 Ratings
Reply
5 REPLIES 5
395 Views
Message 2 of 6

Re: Problem claiming reward card

Go to solution

Hi @Mattirving82 and welcome to our community.

I've moved your post so we can look into this for you. Sorry you're having problems claiming your reward. Have all your orders closed and the services been connected?

Cheers

David

0 Ratings
Reply
386 Views
Message 3 of 6

Re: Problem claiming reward card

Go to solution

Hi @DavidM , my new service is now connected, however my  BT ID has an old account on there still, when i go to select the new account it will not let me progress. - Matt

0 Ratings
Reply
380 Views
Message 4 of 6

Re: Problem claiming reward card

Go to solution

Thanks for confirming that @Mattirving82 .

I can help you with this. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

0 Ratings
Reply
359 Views
Message 5 of 6

Re: Problem claiming reward card

Go to solution

Hi @Mattirving82 I was happy to help you claim your reward card and remove the old accounts from MyBT.

Thanks

Neil

353 Views
Message 6 of 6

Re: Problem claiming reward card

Go to solution

hi @NeilO  thank you so much for your help with this

 

Regards

 

Matt

0 Ratings
Reply