on 20-07-2023 14h54
I receive exactly the same message and have been doing so for the last 15 months or so.
All I want to do is to give BT more money by upgrading my tv package and BT make it so difficult to do so.
Why can't I change my package online via my account?
Solved! Go to Solution.
on 20-07-2023 16h15
Hi @Shyboy I'm so sorry you're unable to upgrade your TV in MyBT, we can ask our BT.com team to look into that for you and help you upgrade. I'll send you a private message so you can contact the moderation team with your details.
Thanks
Neil
on 24-08-2023 13h36
Hi @Shyboy Thanks for your patience whilst our BT.com faults team investigated and resolved the problem with your MyBT account.
