Still getting reminders to return my BT broadband equipment weeks after it was returned

[Emmab17]

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Hiya!

Hope this finds you well. This is happening to me too, is there a way to fix it?

I have proof of postage. 

thanks! 

emma 

[gg30340]

If you call BT customer service on 0330 1234 150 with your proof of postage they will update your account.

[DanielS · Accepted solution]

Hi @Emmab17,

Did you get speaking with our Customer Services as @gg30340 suggested?

Let me know if you need any other help from us.

Thanks
DanielS

[Emmab17]

Yes thank you that’s all sorted now!