Xbox game pass cancelled

[jasonmleds12]

Hi there,

I am experiencing the same issue. My 12 months game pass subscription is still supposed to run until June 2023 and appears to have failed/been cancelled in January 2023. Xbox tells me that it's a BT issue and BT tells me that it's a Microsoft issue - and I'm stuck in the middle wasting time and paying for a service I am not receiving.

Could someone on the forum help me @DavidM @DanielS ? I remember that the forum admins were very helpful when my full fibre 900 didn't work in the first few days after installation - so you're my last hope 🙂

Thanks a lot!

[jasonmleds12]

https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate-on-BT-Broadband-FAQ-s/td-p/224285...

@NeilO I couldn't reply to this post... Has this issue been solved in the meantime? I am affect by the issue. See screenshots below. The BT customer service hotline couldn't help and Xbox says it's a BT issue.

I added a few screenshots, below:

Many thanks!

[JohnC2]

Hi @jasonmleds12, sorry your X-box pass was cancelled earlier than expected.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

[StuartH · Accepted solution]

Hi @jasonmleds12 

Thank you for sending us your details.

Glad I was able to help get the Xbox ultimate added back on for you.

Cheers

Stuart

[jasonmleds12]

Thanks a lot, Stuart! The team of mods saved the day once again! You and your team is awesome 😎😎👍