xbox ultimate offer, no content partner section in my products

[Alfieblackford]

Hello I cannot find my free Xbox one year game pass 

I go to my products and content partners is no where to be found 

[NeilO]

Hi, @Alfieblackford welcome to the community and thanks for posting, do you have more than one account number associated with your BT ID? You also need to go to MyBT through a web browser and not through the MyBT app.

Thanks

Neil 

[Alfieblackford]

Thank you for responding but I have been using a web browser and yes I do but I’m on the correct one

[NeilO]

Thanks @Alfieblackford we'll need to take a look, I'll send you a private message so you can get in touch with your details.

Neil