Refer a Friend

[TrishWells]

Under the refer a friend scheme, my son (who I referred) has received his £50 voucher on 4th Aug, but I haven't received mine.  Ive tried numerous routes into BT (telephone and on-line CHAT) but no-one able to help. CHAT just "doesn't understand"!

[JohnC2]

Hi @TrishWells, welcome to the forum and thanks for posting. 
it's unusual for only 1 party not to receive the voucher. Please ensure you've checked your spam/junk folder as it may have ended up there and let us know if you find it.

Cheers

John

[TrishWells]

I’ve been looking and checking for a couple of weeks now. May be I’ve deleted thinking it was spam. Is there anyone I can speak to? I’ve tried billing and accounts, and the broadband 150 service but they refer me to chat. Chat can’t help either! 
perhaps if I go into a BT shop?

[JohnC2]

Hi @TrishWells, thanks for getting back to me and don't worry we'll be able to help you from here. I've sent you a Private Message so you can get in touch with the Mod team and we'll take it from there for you.

Cheers

John