Refer a friend 50 pound Amazon voucher

[Tinhead75]

Hi, I signed up for the refer a friend to bt and get a 50 pound Amazon voucher 2 months ago. My friend signed up, I received an email on the 27th Jan confirming this and the vouchers would be with within 30 days after first bill payment etc.

2 months later, still no voucher. My friend had made phones on several occasion and was told at one point she’d not even accepted the referral, I have the email to prove she did.
I phoned bt myself and spoke to a very nice woman who suggested I follow a link to try and sort it, but to no avail. 

Could anyone shed any light as to why this may have happened please.

tia

[Tinhead75]

Hi, I signed up for the refer a friend to bt and get a 50 pound Amazon voucher 2 months ago. My friend signed up, I received an email on the 27th Jan confirming this and the vouchers would be with within 30 days after first bill payment etc. 2 months later, still no voucher. My friend had made phones on several occasion and was told at one point she’d not even accepted the referral, I have the email to prove she did. I phoned bt myself and spoke to a very nice woman who suggested I follow a link to try and sort it, but to no avail.  Could anyone shed any light as to why this may have happened please. 
Thanks

[NeilO · Accepted solution]

Hi @Tinhead75 we can raise a case with our reward card team to check on the referral. I'll send you a private message so you can get in touch with the moderation team.

Thanks
Neil

[JohnC2]

Hi @Tinhead75, thanks for getting in touch via PM to confirm you and your friend received the vouchers on Friday.

Cheers

John

[markhar]

Hi how did you solve this as I have the same problem doesn’t seem like anyone does unless the my pester and spend hours trying to get it dnt think I’ll be referring again 

[NeilO]

Hi @markhar welcome to the community, I'm sorry your refer-a-friend vouchers have not arrived. I'll send you a private message so you can get in touch with your details and we'll be happy to chase this up with the team who issues the vouchers.

Thanks

Neil