Refer a friend

[MaggieMcG]

Hi

I referred a friend to BT using the link provided

I received an emailing confirming that the referral was successful  last year

I haven't received the £50  amazon voucher nor has the person that I referred

They took out a broadband package which is still running

I contacted BT by phone and eventually, a member of the referral scheme team contacted me  to say that I didn't qualify citing an old email address as the reason (even though it was over 15 years since it was used in association with the account)

I emaied back and advised that I did not use that address and provided screen shots of the email from BT with my email address on it

I didn't receive a reply so I tried to send another email but it would not send this time as the address was not valid

I would appreciate a bit of help in resolving this issue

Thanks

[DavidM · Accepted solution]

Hi @MaggieMcG and welcome to our community.

I'm sorry you're having problems with the refer a friend offer. I'll be happy to look into this for you. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

[DavidM]

Hi @MaggieMcG 

Thanks for sending over the details. That's all sorted for you now and you should receive the vouchers soon. Please let me know when you do.

Cheers

David

[MaggieMcG]

Hi David, all sorted, we both received our vouchers
You did a great job getting this sorted and it is very much appreciated
Margaret

[JohnC2]

Hi @MaggieMcG, thanks for the update and happy spending 🙂

Cheers

John