Remove Old BT Account

[shannonshaw]

The default account on my BT is showing my old address account. I can't activate discovery + as it doesn't recognise that I have any products as it is using the wrong account number. I need the old account number removed ASAP as I am paying for TNT sports, and I am unable to watch it. 

[NeilO]

Hi @shannonshaw I'm really sorry about that, we can help you with this. I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil

[JohnC2]

Hi @shannonshaw, I tried to get in touch yesterday and sent you a Private Message.
Please check Trouble activating discovery+? *Read this first* - BT Community and see if you can complete the activation from Darren's advice. If you still need help please reply to my PM and I'll be happy to help.

Cheers

John

[shannonshaw]

Hi John

I have replied to your message privately. 

Please advise how I can re-send privately ASAP.

[JohnC2 · Accepted solution]

Hi @shannonshaw, have you been able to set up the BTID again and is all working ok now?

Cheers

John