Remove an old account from my BT account

[connolly20vt]

Hi. 
I’ve seen this problem mentioned in other threads.

I have just purchased a new BT package at my new address but when I’ve set up MyBT I’m still seeing my old account there. I’m unable to perform any administration on my new account as a result.

Spoke to customer services this morning but didn’t really get anywhere. All they did was create me a new BT ID and made me an account manager. Which hasn’t helped at all. I need the old account removing if someone can please help.

kind regards

Dale

[connolly20vt]

Hi, is there any chance you could do the same for me please?

Spoke to someone at customer services but all they did was set me up a new BT ID and made me an account manager.

What I need is the old account deleting from my account.

[DavidM]

Hi @connolly20vt and welcome to our community.

I've moved your posts so we have everything in the same place. I'm sure we can sort this out for you. I've dropped you a private message so check your inbox and send me over the details.

Cheers

David

[JohnC2 · Accepted solution]

Hi @connolly20vt, thanks for getting back to me to confirm that you had already cancelled the order and started again and all is working ok now.

Cheers

John