Remove old account from MyBT

[rcannon11]

I’m after some help to remove an old account from My BT please. When I log in, it defaults to the old account and I can’t find a way to remove it. 

Any help gratefully received. 

[NeilO]

@rcannon11 welcome to the community and thanks for posting, we can help you with that. I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil

[DanielS · Accepted solution]

Good evening @rcannon11,

I am happy to let you know that everything has been sorted for you now.

You may need to change your password at https://www.bt.com/mybt and clicking on forgot your password.

If you need anything, please let me know.

Thank you

DanielS