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iansally
Contributor
289 Views
Message 1 of 5

Renewal Due soon

My contract ends soon and was wondering how best to go about it.  I often check the latest deals going forward but they only state Broadband renewals.  My current contract (which is ideal for me) includes Fibre 1 and Landline 700 minutes.  If I was to choose a new Broadband extenstion deal by this method could I add on the 700 minute element at the same time. I am a bit sceptical about pressing the Upgrade or Renewal button without the reassurance of being able to add my current 700 minute Landline element at the same time.  On the other hand would it be more advisable to contact Loyalty or Retentions team to see if better deals are on offer.  Thank You in advance for your help in this matter,

 
 
 
 
 
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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
284 Views
Message 2 of 5

Re: Renewal Due soon

I would contact the options team 0800800030 and negotiate the deal you want. If you don't like cost then leave it and try again in a few days



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iansally
Contributor
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Message 3 of 5

Re: Renewal Due soon

Thank You

 
 
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NeilO
Moderator
Moderator
214 Views
Message 4 of 5

Re: Renewal Due soon

Hi @iansally welcome back to the community and thanks for posting, theres no need to worry, the calling plans are add ons that can be changed every 30 days.  As part of your renewal order, you will be given the option to continue with or change any add ons that you currently have on your account. 

Thanks

Neil

ljm
Expert
197 Views
Message 5 of 5

Re: Renewal Due soon

Great answer from Neil (the Mod).