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Message 1 of 6

Renewal

Reading about the problems renewing I thought I would tell of my experience. My contract was due to end at the beginning of October, I am on FibreHalo3 with speeds c43/18.

When signed in to MyBT I would intermittently get the message “Happy with your current contract, renew”

On renewing a couple of weeks ago I was offered PAYG, Unlimited or keep what I had for the phone. I kept “my anytime calls”.

I am still with BT and had an unexplained price reduction of about £8.

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5 REPLIES 5
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Message 2 of 6

Re: Renewal

Hi @Aljaha 

Thanks for taking the time to share your experience, and even better with a saving each month.

Michael

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Message 3 of 6

Re: Renewal

Further evidence that it's a complete lottery. I can supposedly "renew at the same price" but in reality, they want to charge me  an additional £3 for the PAYG service I already have.

I will be moving to another supplier who is offering exactly the same service for £8 less.

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Message 4 of 6

Re: Renewal

I have been reading Ofcom rules and they clearly state that your provider could offer your cheaper deals. 

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Message 5 of 6

Re: Renewal

@edbostan - Do you have a link to the specific Ofcom rule?

As in my situation BT refuse to allow me to stay with them and reduce the cost.

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