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ozen78
Aspiring Contributor

on ‎26-01-2024 18h49

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Message 1 of 2

Renewed package

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I renewed my package (fiber 100) with no upgrade to the service and order has been stuck open for more than two days at service 'regrade', which means I have been without internet since. I feel like it shouldn't be this hard.

Can someone let me know what's going on with my order or atleast close the order so I can phone customer service and move provider to Zen.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-01-2024 19h22

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Message 2 of 2

Re: Renewed package

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This is a customer help customer forum and your post does not go to BT

try phoning CS 03301234150 who should be able to help you



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