Return equipment

[Justneedreturnbag]

Hello I returned our BT equipment at the post office on 6 May however I have just received a letter from BT yesterday (16 May) saying they've not received anything. I have a proof of posting from the post office.

[gg30340]

At present it is taking BT three to four weeks to update accounts after receipt of returned equipment.

If you want you can call BT 0800.800.150 with your Proof of Postage and they can update your account right away. 

[PaddyB]

Hi @Justneedreturnbag,

If you ring the number as suggested @gg30340, they'll be able to mark that as returned right away. 

Alternatively, I can also do this for you, if you send me your details. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[RobbieMac · Accepted solution]

Hi @Justneedreturnbag

Thank you for taking the time to chat with me this morning.

Sorry that you were still being chased for the equipment after returning it on 6th May.  I have marked it as returned this morning and recorded the reference number you gave me from your proof of postage - thanks for that.

I'll go ahead and close this off from here as agreed.

All the best,

Robbie