Return equipment

[katiewilson]

Hi  I have equipment to return and the promised envelope has not arrived.  How do I return the equipment to avoid the £50 charge?

[RobbieMac]

Good morning @katiewilson and welcome to the BT Community!

I'm sorry that the returns kit never arrived to send back the equipment.  Give our guides in the helpdesk a shout on 0330 1234 150 who'll be able to help you out with this.  Post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie