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Message 1 of 4

Return my kit? I've just got it

So I recieved a letter almost a week ago about my contract running out, I then went onto the BT app and got myself a new contract. This time I chose one with an added hybrid connect and WiFi disc. They arrived a few days later and I connected them up, that same day I received an email instructing me to return my kit by the 10th of June or I will be charged £93. Is this an error? As I've said, I've only just recieved these items.

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Message 2 of 4

Re: Return my kit? I've just got it

@Brook95 

Did they supply a new SmartHub 2 by any chance? If so then they'd ask for the old one back.

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Message 3 of 4

Re: Return my kit? I've just got it

No, I already had one from the previous contract, they just sent the EE hybrid connect box and the WiFi disc.

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Message 4 of 4

Re: Return my kit? I've just got it

Hi @Brook95, would you log in to your account online? Check has the order you placed completed ok and you're on the new package?

 

Cheers

John

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