This is a copy of the email I sent today as I knew it would come,the return of an old router. That fact they already had in place to take money out of my account but not a system you could sent a copy of postage receipt speaks volumes.
I received an text today saying you were going to charge me for "kit return" which in this case is a BT router. I have sent this router back to you in November and have proof of posting.
I find this deplorable as with postal strikes and probably issues at your side processing the returns thar you are going to charge me £43. In this time or recession people can not afford another £43 because of your system incompetence. The attachment is proof of postage.
Do not send me back a email saying that I will be refunded when item processed if you had but in place a process when the postage receipt could have been sent via email then none of this would have happened. I find this utterly unacceptable and deplorable from BT.
