This is a copy of the email I sent today as I knew it would come,the return of an old router. That fact they already had in place to take money out of my account but not a system you could sent a copy of postage receipt speaks volumes.
I received an text today saying you were going to charge me for "kit return" which in this case is a BT router. I have sent this router back to you in November and have proof of posting.
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If you call BT Customer Services with your Proof of Postage they will instantly update your account.
Thank you and appreciate you reply but I was on the phone this morning trying to get through for 1hour and 10 minutes with no joy.
Is more the fact you could not send proof of postage which would have made life much easier