cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
999 Views
Message 1 of 3

Returned BT Kit but still charged

Go to solution

I returned the Smart Hub 2 and TV Box Pro in the same bag but got charged for not returning the TV Box Pro, despite BT receiving the bag as I had an email confirmation for returning the Smart Hub 2. Can I get a refund on this?

0 Ratings
Reply
2 REPLIES 2
986 Views
Message 2 of 3

Re: Returned BT Kit but still charged

Go to solution

Hi @DanLilley, welcome to the forum and sorry you've been charged for a piece of equipment you've returned to us. We can refund the amount back to you if the charge was raised less than 2 years ago. I've sent you a Private Message so you can get in touch with the Mod team to resolve this.

Cheers

John 

0 Ratings
Reply
933 Views
Message 3 of 3

Re: Returned BT Kit but still charged

Go to solution

Hi @DanLilley thanks for getting in touch with your details, I called there but missed you. I've marked the equipment as returned and that will automatically refund the charge. 

Cheers

Neil

0 Ratings
Reply