Returned BT box ?lost

[Isabel12345]

Hi I returned my BT hub 2 on the 10/9 - received a message today to say I would be charged £50
I have proof of postage, what can I do?

isabel 

[Les-Gibson]

Go to the Royal mail tracking page, enter your tracking number and print off proof of delivery (preferably as a PDF document) and post it here for one of the moderators to see. they will then take it up on your behalf

[gg30340]

Phone BT 0800.800.150 with your proof of postage and they will update your account for you.