Returned Equipment

[Georgiamae20]

I posted my equipment back to BT December 2nd, today is January 25th and I’ve been charged £190 for not returning the equipment. I posted it back 8 weeks ago!!!!! I’ve spent all day talking to customer services who won’t help without the Royal Mail tracking number but I can’t find it.

Anyone know what I can do?? I’m so upset and stressed, I don’t have £200 to throw away for something I HAVE returned 😭 

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[StuartH]

Hi @Georgiamae20 

THanks for posting and welcome to the Community.

Sorry you've got notified after returning your equipment you will be charged. 

I can investigate this for you. I've sent you a private message asking you for more info.

Thanks

Stuart