Returning Hub

[NicolaBristow]

How am I supposed to get a new returns bag for my device. I have moved house and they have sent the returns bag to the house I have moved out of. 

The instructions of how to order another on is very strange and unhelpful!

has anyone had any luck with it?

[Les-Gibson]

There should be a link in MyBT for you to request a "Returns Kit", having said that it seems to be a game of chance whether it appears or not

[StuartH]

Hi @NicolaBristow 

Thanks for posting sorry you're experiencing difficulty getting a returns bag sent to your correct address.

I've sent you a private message asking for some more details, I can help get a bag sent to your new address.

Thanks

Stuart

[StuartH · Accepted solution]

Hi @NicolaBristow 

Thanks for taking my call today.

Glad I was able to get a returns bag ordered for the correct address and that I could help sort out the issues on the final bill.

If you need anything else drop me a reply and I'll be happy to help.

Cheers

Stuart