Returning a BT router

[jmills146]

I want to recycle a BT router and accessories for recycling but cant find the link to request an bag for returns. I see the moderators sometimes supply these. Please let me know how to make this request. The online help says there is a link in “my account” but I’ve looked and can’t find it! Thanks

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[JohnC2]

Hi @jmills146, welcome to the forum, and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to organise this for you.

Cheers

John

[PaddyB · Accepted solution]

Hi @jmills146,

Thank you for sending in your details. I gave you mobile a quick call, I'm sorry I didn't get to speak to you.

I've placed an order for a return bag to be sent to your address and this should arrive in the next 7 days.

If you need anything else, please let me know?

Thanks,

Paddy

[dakenzie]

Hi I also need to return a BT router but haven't received a return bag. I also can't find the link to get a return bag. Please can you help?

Thanks,

David