I ended the contract with BT in January but so far there has been no prepaid returns packaging promised to be sent to me when I closed the account. The website's help section tells me to "log-in" and order a returns bag in "return my kit" - nowhere to be found on the site... Either edit your help files or add the option, rather than baffle people and encourage filling landfills with electronics ... I would like to be environmentally aware and return it for recycling but how?
