Returns bag

[Alexandraward]

I’ve requested 4 returns bags and none of them have turned up. I don’t want to get charged when clearly nothings been sent out. Anyone else had this before & what did you do?

[JohnC2]

Hi @Alexandraward, welcome to the forum and thanks for your post.

Sorry you've not received a returns bag yet after multiple orders.
When was the last returns bag ordered?
Should it be sent to an address that is different to where you had service with us?

Cheers
John

[Alexandraward]

Hi, I ordered it over 10 days ago. No, they have all been ordered to our normal address we had service with that’s on the account.

[JohnC2]

Hi @Alexandraward, thanks for getting back to me. 

There shouldn't be any problems when the address doesn't need changed. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this resolved.

Cheers

John