Reward BT Card

[celmeraga]

Hi All.

I switch to BT on 7th February.

I ready install app BT and paying 2 bills for BT.

I get a few messages and email my reward card BT -50£ it’s ready and waiting for me . When I login into my BT account I don’t see any option to apply . 
When I click by email for apply reward card nothing happens.

please advise and support .

I provide my BT account: ********

Thank You 

Agnieszka ********

[mod edit: removed personal details from the forum]

[imjolly · Accepted solution]

this is a customer help customer forum and your post does not go to BT

Can you edit out your account number for your security  as this is a public form

try message now and contact billing for assistance  https://www.bt.com/help/contact-bt/account-and-billing/broadband

you can also phone CS 03301234150

[Leanne_T]

Morning @celmeraga 

Thanks for coming to the community 🙂

I have edited the personal details from your post. 

If you follow @imjolly's advice and get in touch the team will certainly get the reward card looked into and help you get this activated. 

Thanks very much. 

Leanne.