Reward card issue

[Moordon1]

i have been having an issue claiming my reward my first bill was the 4th feb i hit the claim button was told on the 18th feb that the card was on the way but everytime i track my reward it says its not claimed i click claim and still nothing i`ve done this 4 times leaving it 2 weeks between each attempt and everytime it says it`s not claimed 

[DanielS]

Hi @Moordon1,

I think it would be best if we took a look into this for you at this stage.

I'm going to send you a private message that you can reply back to the moderators on. We work for BT.

Thanks
DanielS 

[NeilO · Accepted solution]

@Moordon1 I was happy to help you get this sorted.

Cheers

Neil