Reward card

[Nicki_r_p]

Hi there,

I switched to BT in Jan when I moved house, and have an £80 reward card to claim

I've received emails reminding me to claim it, but I've clicked on the link and logged in, and there's nothing there

I've tried on a couple of devices. I've searched the forums and it seems this is something a few people have had issues with, but moderators have been able to assist with

Could someone please contact me for details? Many thanks

[JohnC2]

Hi @Nicki_r_p, welcome to the forum and thanks for posting. 

Do you have more than one account linked to your BTID?
Have you claimed Account Holder Status on your BTID?

Cheers

John

[Nicki_r_p]

Hi John,

Thank you for the reply

Yes I have just checked and I definitely have account holder status.

Apparently I have two accounts, but I'm only able to see "account one" and don't seem to be able to switch the accounts....

[JohnC2]

Hi @Nicki_r_p, thanks for checking that and posting back.

I've sent you a Private Message so you can get in touch with the Mod team and we'll help you claim the reward.

Cheers

John

[DavidM · Accepted solution]

Thanks for taking my call @Nicki_r_p .

That claim has been processed for you now. Let me know when you receive it.

Cheers

David

[Nicki_r_p]

Hi David,

I never received this.

Would it have been sent to me via email?

Been trying to claim this £80 gift card for over 3 months now.

Thanks,

Nicki

[StuartH]

Hi @Nicki_r_p

This should have been sent to you by email. Can you check junk mail its automated so can be prone to going into spam.

Thanks

Stuart

[Nicki_r_p]

Hi Stuart,

Nothing I'm afraid. The only email received on 8th March was an email saying that my case had been closed.

Can this please be re-sent?

Thanks

[StuartH]

Hi @Nicki_r_p 

I've sent you a private message send your details in a reply and we can reopen and resolve this for you.

Thanks

Stuart

[Nicki_r_p]

Hi,

Thanks, I've just replied and provided all of the information again.

I wonder how many people give up claiming their reward because its made so difficult to actually claim it?!?