Reward not available?

[Charliejess]

Hello, I am a new customer with BT and had Fibre 2 installed on 11/11. I am fairly sure that when I signed up there was an offer for a MasterCard reward for £110. However when I login to MyBT, it says no rewards are available. Could you please advise what I can do about this to check if I am right and this was the offer, and how to claim it if so? Many thanks! 

[JohnC2]

Hi @Charliejess, welcome to the forum and thanks for posting.

Do you remember what date you placed your order? You should receive an email confirmation of the order within a few minutes of when it was placed. Please check and let me know.

Cheers

John 

[Charliejess]

I do know, the confirmation email was sent the 21st October. Thank you! 

[JohnC2]

Hi @Charliejess, thanks for confirming that for me. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

[RobbieMac · Accepted solution]

Hi @Charliejess

Thanks again for getting in touch.

I can see that, with my intervention, the reward card was ordered towards the end of last week.  You'll have received a separate email confirming this.

As things are sorted, I'll go ahead and close this off from here.  I have also sent you a private message with full info.

All the best,

Robbie