Rewards card

[DaveRuckley]

Just an update, I had escalated this to the executive complaints team a few days ago. They got back to me today and explained the issue may have been around the simple transfer tool from my old supplier to BT. They've credited my account the full amount and it should be available to me within 5 days.

So my advice to anyone who's had problems - you are probably eligible, speak to the exec team!

[SMall1]

That’s good to hear Dave. Hopefully in 5 days time all will be resolved for you. Keep us posted!

[Stevie7]

Glad you got it sorted lucky for some.

[SMall1]

Hi Dave, did you get the credit owed to you in exchange for the rewards card? Just wondering as my account on the community page now has a “ resolved” notice on it, but I haven’t received any notification from BT or the moderators yet. 

[SMall1]

How did you escalate your enquiry to “higher powers”, I think I need to take my complaint to the next level. Any advice would be greatly appreciated.

[Leanne_T]

Hi @SMall1 

I've received and replied to your private message to let you know I'm in contact with the team and will let you know as soon as I get more details. 

Leanne.