Stuck at You don't have any accounts you can manage

[gibbo0789]

Unable to log into the My BT app or the BT WiFi app, any time I try, I get errors. 

And when I log into MyBT through the browser, I am met with a yellow box that says "You don't have any accounts you can manage" and two buttons "Add an account" or "Back to MyBT".

Clicking "Back to MyBT" does nothing or redirects me back to the same page.

Clicking "Add an account" leads me to try and add an account, asking for my account number. However, when I complete the form, nothing happens and I am stuck back at the start with a yellow box.

Any help is greatly appreciated.

[gibbo0789]

Anyone?

[DavidM]

Hi @gibbo0789 and thanks for posting.

I'm really sorry for the delay in getting back to you. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

[gibbo0789 · Accepted solution]

The issue has been resolved, thank you

[PaddyB]

Hi @gibbo0789,

Thank you for posting back to update the thread. 

Thanks,

Paddy