Switching to Home Essentials

[Riri81]

Hi, I am currently on a 24-month BT Halo 3 contract which started in November 2021. I qualify for Home Essentials and would like to switch to it. Can I do it without paying an early exit fee?

Actually I already tried to do it online and it would let me do it (with tomorrow as a starting date), but I am worried to proceed to checkout, because it doesn’t say anything about my existing contract. Also I just paid yesterday for a new month. So what happens with this payment then?

Thank you in advance.

[Keith_Beddoe]

@Riri81 

I would suspect that your existing contract would be cancelled, and a new one started, but you may get a reply from another forum member with a more definitive reply. 

[imjolly]

@Riri81 

have you read this about Home Essentials

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

[Riri81]

Thank you. I have read this. It doesn’t explain if I have to pay an early exit fee for my current contract.

[imjolly]

there are other similar posts on forum if you use search facility and don't remember any of poster being required to pay an exit fee just you start a new contract.  you probably would be better phoning CS 150 or 0800800150 from mobile and they should help you

[Riri81 · Accepted solution]

If anyone else is interested, I just talked to them. There is no fee. They switched me to Home Essentials starting from tomorrow.