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Message 1 of 3

They say I’ve moved?

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So much hassle since I upgraded to full fibre.

Now my bill says” thank you for staying with BT when moving house”

”this bill covers your old address and new address”

 

What’s that all about? I never moved anywhere.

Phoned several times and went on chat, useless as usual

And my bill has been wrong every month since upgrading ……

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Message 2 of 3

Re: They say I’ve moved?

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Hi @annegray01,

I am sorry that we haven't been able to get your bill sorted for you yet. We can certinaly look into this for you. I have sent you a private message with some details that I need. Please be aware, it will take us a few working days before we can get back to you.

Thanks
DanielS

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Message 3 of 3

Re: They say I’ve moved?

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Thanks for taking my call @annegray01 .

I'm glad I was able to clear things up for you. Post back if you have any other problems.

All the best

David