So much hassle since I upgraded to full fibre.
Now my bill says” thank you for staying with BT when moving house”
”this bill covers your old address and new address”
What’s that all about? I never moved anywhere.
Phoned several times and went on chat, useless as usual
And my bill has been wrong every month since upgrading ……
Solved! Go to Solution.
I am sorry that we haven't been able to get your bill sorted for you yet. We can certinaly look into this for you. I have sent you a private message with some details that I need. Please be aware, it will take us a few working days before we can get back to you.
Thanks for taking my call @annegray01 .
I'm glad I was able to clear things up for you. Post back if you have any other problems.
All the best