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Message 1 of 9

Topcashback cancelled

Hi all, another "I went through a cashback site and now it says cancelled" thread.

Sorry.

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8 REPLIES 8
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Message 2 of 9

Re: Topcashback cancelled

Hi @Sledgehammer, sorry your cash back has been cancelled. 

Has you order completed yet or was it cancelled and re-issued?

Check out TopCashBack Help & Contact - CashBack Help and Contact Pages on how to raise a missing cash back claim.

cheers

John

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Message 3 of 9

Re: Topcashback cancelled

I've been live 3 weeks today and the cashback was cancelled sometime last week.

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Message 4 of 9

Re: Topcashback cancelled

Hey @Sledgehammer,

Thanks for getting back to us.

Have you raised this directly with them?

If yes, what did Topcashback say to you when you raised your missing cashback claim?

Thanks
DanielS

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Message 5 of 9

Re: Topcashback cancelled

Hi Daniel,

I'll paste the current status.

Created:

20 May 2023
Claim Status:
Waiting for Retailer
Merchant:
BT Broadband - New Customers
 
That's been like that over a week now.
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Message 6 of 9

Re: Topcashback cancelled

We just wanted to let you know your claim was submitted to the retailer, via their tracking network on 24/05/2023. While we can’t make any changes to the claim now it’s been submitted we’ll let you know as soon as we hear back. Generally we find it takes around about 12-16 weeks to get a result for claims like yours. Sometimes it can be a little longer or indeed shorter but what we can assure you is that as soon as we know anything, we will let you know. In the future you will be able to post on your claim but in the meantime, our team continues to work really hard to get a result from the network for you and we will let you know as soon as we do have an outcome.
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Message 7 of 9

Re: Topcashback cancelled

Thanks for getting back to me @Sledgehammer.

As long as it isn't sitting rejected or cancelled now then it should go through providing your order completed successfully.

Topcashback can contact us within a few days so it should not take them that long providing they're doing it right internally. 

Thanks
DanielS

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Message 8 of 9

Re: Topcashback cancelled

Just says Declined on my earnings page.

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Message 9 of 9

Re: Topcashback cancelled

Thanks for getting back to me @Sledgehammer.

From the messages that you are getting with Topcashback, it may take them some time before they get back in touch with you.

I've sent you a private message so we can chat about this.

Thanks
DanielS

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