Transfer mobile to EE

[dennisp01]

I have transfered to EE mobile from BT mobile a tBTs suggestion,but within my contract which is open until November 2024.Should there be a charge for transferring because BT have added £19.69 to my bill for December .I was led to believe that because EE and BT  are the same family there should be no charge. 

[imjolly · Accepted solution]

is it possible you have got a cancellation charge which should not apply when moving to EE from BT  if you need to contact CS 03301234150  or billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

[dennisp01]

Thanks for that I will give them a ring