@licquorice
Hi,
you're asking why people are desperate to access MyBT? - sorry but that will be a long answer.
By the way it's day 4 & MyBT is still not working, pages not loading.
For almost 11 years I hardly ever looked into my BT account, except when I needed to look at my bills.
But since the 18th of October, since BT has messed up my transition to Home Essential package I spoke with 8-9 different agents & each one is telling me different story often contradicting what the previous few agents advised & all of them direct me to some MyBT help pages which dont work.
My landline phone was cut off 7 days ago without warning as I was apparently moved to Digital Voice, again without any warning or explanation, only very recently I had a chance to read up what Digital Voice is as I had not a clue. That order was subsequently cancelled or not cancelled, not sure - different agents tell me different story & then will be reinstated at some point? - not sure what's going on & am confused.
But apparently it should ( or not) have been cancelled as it now cannot be reversed to copper lines ( or it can?) all depends on the agent I talk to, as said many contradictions.
The mobile network in the rural area where I live is very weak & often am not able to receive calls or call out from here or on better days or if I can get a better mobile signal day the call will drop off after only 5-15 minutes & people wont be able to hear me nor I them. As I cannot talk to the agents on my mobile for longer then 15 minutes on a good day before the line drops, so am not able to ask questions that concerns me & my account, so I need access to MyBT pages.
It's also not helpful that some agents just go into some scripted & irrelevant monologue & dont let me ask questions or if I managed to get a word in their answers are to questions I did not ask.
Meantime I get emails form BT telling me of extra "adds on" I'll be charged monthly yet I supposed to be on all inclusive £20 per month Home Essential package, so no need for any extra adds ons that I have not ordered, not have a need of . I dont know if this now been cancelled or not, as cannot access MyBT pages to check the situation .
Dont let me start about my old BT number that I need to keep but now told & emailed it will be changed to new number - again that was done without any warning or permission & now trying to get it back which again will take weeks apparently. At the same time the very first agents I talked to promised I'll keep my old number "nothing will change" when I was moved to the Home Essential, that again turned out to be not true - it was just what one agent said to me over the phone but the next one contradicted.
I'm an elderly & currently disabled person & I find the whole experience extremely stressful, traumatic & is now affecting my mental health.
Al I wanted was to be be put on lower monthly tariff that I qualify for, which apparently I'm now on, but later that was again contradicted by some other agents but confirmed by few others - it all depends who I'm talking to at the time & each time it's a totally different person & different story - I'm angry & fed up!
This is a total nightmare, that's why I need access to MyBT to see my bills, contract, my orders, what else was added on to my account without my knowledge or permission ?
PS, is it just me or is this thread was lumped together with 6 other threads ? or is this another tech glitch?
Are there any updates on this problem from the moderators?
