Unable to redeem 6 Months Free Xbox Gamepass Ultimate

[paulmurphygb]

Hi All,

I signed up to BT Full Fibre 500 over a year ago but have yet to redeem the Xbox Gamepass offer, I've just tried an I'm receiving an error when clicking the 'Add' button after completing the CAPTCHA I just get an error message "Unable to process your request. Please try again." - does anyone know the best approach to resolve this? I thought I would ask here first before braving the phone lines.

Cheers

[JohnC2]

Hi @paulmurphygb, sorry the option to claim the Game Pass is not available online at the moment. You can call in or get in touch on the 'Message now' option on this page:

Broadband | BT Help and one of our guides will claim it for you.

Cheers

John