Unable to show personalised offers

[Cassano11]

same here!

[NeilO]

@Sarah851 & @Cassano11 if you have a future voice telephone line provided over full-fibre broadband with BT you, unfortunately, can't place upgrade orders via the bt.com website. 

This type of line has been withdrawn by Openreach so the facility to make a changes on bt.com isn't possible, I'm really sorry for any inconvenience caused. 

Thanks

Neil

[Cassano11]

hey, no i just have bt sport, trying to click onto personalised deals for broadband and cannot.
thanks

[NeilO]

@Cassano11 Oh I see, as you're not an existing BT broadband customer that feature won't work. You'll need to check out www.bt.com/broadband for new customer deals.

Thanks

Neil

[Cassano11]

Ahh, I see. Okay, thank you 👍🏼

[terry821]

I can’t change it either and was hoping to change my TV before my next billing period! Can anyone help? 

[DavidM]

Hi @terry821 and thanks for posting.

Sorry you're not able to make any changes online. I'd like to take a look at this for you if that's ok. I'll drop you a private message now so you can get in touch.

Cheers

David

[jam2000]

I'm having the same issue too

[jjaann]

Hi, I didnt want to make a new thread since this had already been reported.

I also cannot (and have never been able to ) view personalised offers online. It redirects me to select the account in question, no matter what I select I receive an error. 😞

[jam2000]

I'm having the same issue too, it did work ok, but now its not working again