Unable to stop billing after cancelling landline and broadband

[sunvayu]

Heĺlo, could one of the moderators please help with the following problem:
 I requested to cancel my BT landline and broadband on 28 November, and ported away my phone number on 12 December, but I am still being  billed for these services. The customer service staff are unable to stop the billing.  They attempted three times to cancel my packages but the system is set up to prevent simple cancellation instructions and deletes these cancellation requests! My MyBT online account still shows active landline and broadband packages. Could someone please intervene manually.

[StuartH]

Hi @sunvayu 

Thanks for posting I can get this investigated for you to see what is happening and why the billing won't stop.

I've sent you a private message asking for some details we'll need to look into this for you.

Thanks

Stuart