Unexpected cheque from BT

[Scoobydoo7]

All I want to know is why they have sent us a cheque for over £300. We don't have any services from them so it makes no sense. If I ring the 150 number there isn't an option for this issue.  There's no way I can ask online, the chat facility must be hidden in La-la land 'cos it doesn't come up on my PC. And every other option is for stuff that doesn't apply. If there is a human out there that knows the answer that would be great.

[-Richie-]

I've asked a passing moderator to assist, they are BT employees and will help clear up the confusion.

[NeilO · Accepted solution]

@Scoobydoo7 Welcome to the community and thanks for posting, that's a strange thing to happen. I'll send you a private message in a moment so you can get in touch with the moderation team and try and figure out why that's been sent.

Thanks

Neil

[Scoobydoo7]

Thank you for the prompt reply.