Unwanted account

[StevenR87]

Hi there, I recently signed up with BT and used an email that already had an old unwanted account linked to it which i forgot about, is there anyway to have this removed or am i stuck?

[RobbieMac]

Hi @StevenR87

Welcome and thanks for posting!

I am sorry about the old account showing on your BT ID.  My colleagues in the helpdesk will be able to get that removed for you.  Give them a shout on 0330 1234 150.  Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie