- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
I'm trying to upgrade to Fibre Halo 3 but keep having to click options for Digital Voice. I don't use a landline so have no need for it but I can't see a way to not have it on my order. If I choose all the £0 options (keep old phone, etc..) I still have a £5 a month charge at the end.
Hopefully I'm missing something obvious and someone can point out I'm an idiot.
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Upgrade Broadband without Digital Voice
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Upgrade Broadband without Digital Voice
If I then click on "Existing Customer" link I get taken to the upgrade offers with only the Digital Voice.
If I don't, then I don't see to get the Fibre Halo 3.
Thanks though, it gave me the option to Chat, though I've been waiting on them for 10 mins

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
try phoning the retentions team 08007831401 they should be able to help you get broadband only
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content