Hi,
I cancelled my contract and resent my router in the prepaid package all as requested just before christmas and now i am getting slapped with a 50GBP for a non return that i cant prove! Unfortenatly, i didnt keep the royal mail tracking number that was printed as i thought all was fine and would be sorted and the sorting office must have been busy over christmas.
I have since now talked to the customer service for more than 1.5 hours to try to understand and also had a BT complaint opened and automatically closed without any further resolution/follow up. I have visited my post office and called Royal mail to see if they can get the tracking number but that doesn't seem possible. They referred me back to BT as on the preprinted shipping label i attached when sending it back over mail there might have been the tracking number?
It took me most of the day and i am still not 1 step further and all my avenues to get information/resolve are getting automatically closed by BT.
I am very frustrated by the whole process and BT doesnt seem to want to assist, think about the customer for 1 second: 50GBP ( for a preused router that is worth almost 0?), i followed every step of the return process as requested, shipped it back, was told over email oh dont worry if you shipped it back already we are processing and experiencing delays and we will keep your account up to date when we get it. But now when it comes to it, there doesnt seem anybody from BT who wants to help and i am left with an unfair bill...
