Where is Return Equipment link on My BT ?

[Vi]

As Power of attorney I closed my Aunt's BT account at the beginning of August but have not yet been sent a Returns bag, I cannot find 'Return your kit' anywhere on your website, this is very frustrating. Please help

[PaddyB · Accepted solution]

Hi @Vi,

Thank you for sending in those details. I've placed an order for the returns kit.

I've also sent you a Private message with the details.

Thanks,

Paddy