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Message 1 of 8

Why is there no reduced rates for landline only not on benefits

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 BT informed me that they could only do broadband and a landline for £33 plus other charges for a router - no broadband only.
Why are landline only deals so high?
Why does Age concern state BT will provided landline only when they do not - only if you are on benefits-https://www.ageuk.org.uk/information-advice/money-legal/consumer-issues/changes-to-landline-telephones/
As a nurse who works on a frailty ward this raises the question - what about the vulnerable elderly people who like my mother only have a landline?
In 2025 nearly 2 million people will be over 85 and the number of people with diagnosed dementia will be over one million.

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Message 2 of 8

Re: Why is there no reduced rates for landline only not on benefits

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@Jo60 

Welcome to this user forum for BT Retail phone and broadband customers.

See https://www.bt.com/help/landline/learn-about-home-phone-saver-2020

Also https://www.bt.com/broadband/home-essentials

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Message 3 of 8

Re: Why is there no reduced rates for landline only not on benefits

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No this is not available - I have contacted BT 3 times and only landline with broadband for £33. I have also contacted Ageuk as their information about BT is not correct. No landline only deals...
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Message 4 of 8

Re: Why is there no reduced rates for landline only not on benefits

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The problem is due to the fact that the analogue phone network is closing down, so phone connections will need to be made over a broadband connection. Most of the cost is for the rental of the physical connection anyway.

Look at the BT Broadband Essentials package.

https://www.bt.com/broadband/home-essentials

 

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Message 5 of 8

Re: Why is there no reduced rates for landline only not on benefits

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Strange that the BT website says this then.....

garybs29_0-1685712045027.png

 

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Message 6 of 8

Re: Why is there no reduced rates for landline only not on benefits

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Or this
https://www.bt.com/help/landline/learn-about-home-phone-saver-2020

 

just noticed this link already posted 

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Message 7 of 8

Re: Why is there no reduced rates for landline only not on benefits

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Hi @Jo60,

This may be something that I can help you with. Just to be clear, do you have any broadband at your home with any provider or do you solely use it for a land line only?

@garybs29 thanks for posting that. I would recommend everyone checks out this article published by Ofcom in 2021: Protecting prices for landline-only customers

Thanks
DanielS

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Message 8 of 8

Re: Why is there no reduced rates for landline only not on benefits

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YESSS THAT WORKED. FINALLY HAVE A LANDLINE WITHOUT BROADBAND. Only took 4 phone calls - 0800 587 0083 is the only number that can help all other BT employees including managers could not give the right information

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