Wrong account number?

[Foolhardy]

Hi 

I tried to sign in to view my bill, but My BT app refused to let me log in and the website said no bill exists. I did notice that certain details were incorrect. An inactive account number, the source of the problem? Appears my account is inactive and linked to the wrong information. I was unable to change the details online myself. 

If somebody could point me towards a solution that would be great.

[JohnC2]

Hi @Foolhardy, welcome to the forum and thanks for posting.

Sorry that you're having trouble with your online account. Check out Adding an account on My BT | BT Help and see if you're able to add your current account to your BTID and let me know how you get on.

Cheers

John

[Foolhardy · Accepted solution]

Thanks added the right number to my account. I can use the app and check my bill now.  

[JohnC2]

Hi @Foolhardy, thanks for trying that and glad it's worked. 

If you would like the old account removed now, it can cause issues, I've sent you a Private Message so you can get in touch with the Mod team and we'll get that done for you.

Cheers

John