@Ashley - there is no option to 'cancel' as such. Also, the subscription will continue to run for a month after it was first set up. The best you can do yourself is sign into your account, find the offending subscription under Your Products (entertainment section) and set the auto-renewaI to OFF. You'll then get an automatic email confirming your action and - wait for it - the option to opt back in! Even then you can't guarantee that it won't be 'renewed' again anyway, as happened to me.
You could also change your Password and set up two-factor authentication if you haven't already done this. This is the advice of moderators on this forum - perhaps there has been a data breach given so many of us are affected? My experience so far is that making these changes actually makes no difference. Furthermore, many at BT are saying it is a BT error, but when pressed no-one has (or can) tell me where, what, why, when, how etc.
The more of us that flag this up the better. I suggest you call Customer Service to flag it up, and get them to deal with the offending description. Don't accept that you won't be charged - as you probably will - so make sure that (as a minimum) they give you a credit to reverse the charge.
Ask BT why and how it happened and what will be done to ensure it doesn't happen again.
Post the response here if you feel comfortable doing so. There is much variability in what customers are being told, so it will be interesting to see what you are told. I've certainly found agents giving out inconsistent messages and guessing on this and making false promises, as opposed to helping customers with a consistent transparent and honest message.
A moderator on this forum continues to look at my case - and has listened to my calls and the inconsistent and conflicting messages given to me. I'll post an update when I get it.
Good luck!
