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Message 1 of 17

Xbox Game Pass Activation issues

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I can’t activate the Xbox game pass. I have the button to add the game pass so it is on my account to do so then I get a message to phone a number and I am not getting through.

Do I get emailed an activation code as I was under the impression I activated it via MyBt which is what I am trying.

Any help or suggestions please. 

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Message 2 of 17

Re: Xbox Game Pass Activation issues

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Hi @awcountrygirl,

Welcome to the Community!

We certainly don't want you missing out on your Xbox Game Pass, so if you give our team a call, they will be happy to take a look, and get this added for you.

Rach

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Message 3 of 17

Re: Xbox Game Pass Activation issues

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@Rach_H  I spoke to someone on live chat yesterday who said they will get an activation code emailed to me but I recieved another email with the link to add it from the bt website. This link doesn’t work.

I would just like an activation code emailed so I can use the game pass.

 

 

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Message 4 of 17

Re: Xbox Game Pass Activation issues

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Thanks for explaining @awcountrygirl.

If you have spoken with the team yesterday, they should have completed a webform to our back office team, who will process the request and send you the code within 7 working days. 

Michael

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Message 5 of 17

Re: Xbox Game Pass Activation issues

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Thanks

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Message 6 of 17

Re: Xbox Game Pass Activation issues

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I did this 9 days ago still no activation code.

Should they be advertising something they have no intention of honouring ?.

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Message 7 of 17

Re: Trouble activating Xbox game pass offer

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How do we raise it as a formal complaint.
This is such a joke I am considering cancelling (as it is false advertising ) and will go back to virginmedia as it seems you get what you pay for they maybe expensive but have never lied to me.
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Message 8 of 17

Re: Xbox Game Pass Activation issues

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@G7oed1963 @still have not had an activation code sent to me either.

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Message 9 of 17

Re: Xbox Game Pass Activation issues

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Hi there @G7oed1963 @awcountrygirl 

Thanks for posting and letting us know. 

Have you checked your emails junk/spam folder to see if you have received an email from the team? 

Speak soon. 

Leanne.

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Message 10 of 17

Re: Xbox Game Pass Activation issues

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@Leanne_T  
Yes I’ve checked spam/junk.

i received an email telling me to follow the link to activate on my account but as I explained in chat, that didn’t work so I was told a code would be emailed to me.

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