Xbox Game Pass Activation issues

[awcountrygirl]

I can’t activate the Xbox game pass. I have the button to add the game pass so it is on my account to do so then I get a message to phone a number and I am not getting through.

Do I get emailed an activation code as I was under the impression I activated it via MyBt which is what I am trying.

Any help or suggestions please. 

[Rach_H]

Hi @awcountrygirl,

Welcome to the Community!

We certainly don't want you missing out on your Xbox Game Pass, so if you give our team a call, they will be happy to take a look, and get this added for you.

Rach

[awcountrygirl]

@Rach_H  I spoke to someone on live chat yesterday who said they will get an activation code emailed to me but I recieved another email with the link to add it from the bt website. This link doesn’t work.

I would just like an activation code emailed so I can use the game pass.

[Michael_D]

Thanks for explaining @awcountrygirl.

If you have spoken with the team yesterday, they should have completed a webform to our back office team, who will process the request and send you the code within 7 working days. 

Michael

[awcountrygirl]

Thanks

[G7oed1963]

I did this 9 days ago still no activation code.

Should they be advertising something they have no intention of honouring ?.

[G7oed1963]

How do we raise it as a formal complaint.
This is such a joke I am considering cancelling (as it is false advertising ) and will go back to virginmedia as it seems you get what you pay for they maybe expensive but have never lied to me.

[awcountrygirl]

@G7oed1963 @still have not had an activation code sent to me either.

[Leanne_T]

Hi there @G7oed1963 @awcountrygirl 

Thanks for posting and letting us know. 

Have you checked your emails junk/spam folder to see if you have received an email from the team? 

Speak soon. 

Leanne.

[awcountrygirl]

@Leanne_T  
Yes I’ve checked spam/junk.

i received an email telling me to follow the link to activate on my account but as I explained in chat, that didn’t work so I was told a code would be emailed to me.